Senior Implementation Engineer

Summary:

The Senior Implementation Engineer will oversee the technical implementation of Clinical Architecture software from contract to go-live. The Senior Implementation Engineer will work with our Client Success team to serve as valuable resource throughout the lifespan of the client relationship. The person in this role will work directly with clients, as well as coordinate and direct a small team of implementation engineers and keep a detailed overview of the state of the Implementation team for all Clinical Architecture clients. The Senior Implementation Engineer will work closely with the other Clinical Architecture departments to coordinate product release and upgrades.

This position is on-site at our Carmel, Indiana Headquarters.

Responsibilities:

• Manage client implementations both directly, as well as through assignment of Implementation Engineering resources to clients
• Create and manage documentation on implementation status, architecture, and use cases as it applies to the technical side of client support
• Coordinate the activities of Implementation Engineers
• Troubleshoot customer issues with software deployment and the environment hosting it
• Provide implementation guidance to customers in support of Clinical Architecture APIs
• Provide a positive customer experience by providing great service and engaging with customers throughout the business relationship

Qualifications:

• 5+ years of technical implementation support experience is required
• College or University degree preferred
• High School Diploma or GED required
• 5+ years overall technology background
• Programming experience required, (C#, Java, Python, or equivalent)
• Knowledge of relational databases and some proficiency in SQL required
• Experience with Microsoft SQL Server required
• Experience with Windows Server required
• Some familiarity with cloud hosting required
• Good communication is essential both verbally and in email
• Self-starter that can work independently but also enjoys a team atmosphere

Why Us:

Clinical Architecture is led by world-class innovators and industry thought leaders who have created a one-of-a-kind company. Our environment is positive, casual, and comprised of people dedicated to maintaining our track record of delivering world-class solutions and exceptional customer service as well as providing our team members with ample opportunities for learning and professional growth.

What We Offer:

• Competitive salary and flexible work arrangements
• Paid Vacation, Winter Holiday, Volunteer Time, and Personal Holiday (PTO increase available upon tenure)
• Medical, Dental, and Vision Insurance with 50% contribution from Clinical Architecture
• 401k Matching
• Short-term Disability and Long-term Disability 100% paid
• Voluntary Accident Insurance and Critical Illness Insurance Offered
• Health and Wellness incentives, including tread desk, lift desks, and on-site fitness center with membership paid by Clinical Architecture
• Family friendly, team social events
• Cybercafe with snacks, coffee, tea, and unlimited soft drinks
• Scrabble tournaments, Chess games, puzzles available in the cybercafe
• and many more activities available to our team members that make Clinical Architecture a great place to work!