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Our Mission

Clinical Architecture is a leading Healthcare IT solutions provider. Through our comprehensive suite of products and solutions, we help clients across the healthcare vertical utilize disparate information for analytics, clinical decision support, and interoperability. Our mission is to help evolve healthcare with a focus on the quality and usability of clinical information.

Summary

Clinical Architecture is seeking a Client Success Manager in the Indianapolis, IN area to create a positive experience for our clients as they integrate our software products. The primary objectives of the role are to gain an in-depth understanding of our clients’ business needs and collaborate to ensure those needs are met throughout on-boarding, software implementation, and training. This position will challenge you to learn our software and its capabilities and assist our clients with their initiatives. We strive to build long term relationships with our clients, and we want to respond to their needs as our partnerships grow.

 

Responsibilities

  • Provide a positive client experience by delivering great service and engaging with clients throughout our business relationship
  • Must be able to understand clients’ needs and use all available resources to identify options and recommend alternatives
  • Collaborate closely with sales team to support renewals and identify expansion opportunities
  • Must maintain a working knowledge of assigned clients, our software, and be able to respond to inquiries efficiently and accurately
  • Effectively demo our software capabilities including addressing use-cases, implementing best practices, and identifying system integration opportunities
  • Good communication is essential, both verbally and in email
  • Highly motivated and wants to learn new skills
  • Ability to multitask, prioritize, and manage time effectively

 

Qualifications & Experience

  • Proven ability to translate between IT and Business stakeholders to ensure goals are achieved is required
  • Bachelor’s degree in related field (e.g., Business, Informatics, Public Health, Healthcare Policy & Administration) is preferred
  • Proficiency with MS Word, MS Excel, MS PowerPoint and familiarity with Salesforce is preferred
  • Five plus years of experience in healthcare technology and/or healthcare terminology (e.g., SNOMED, LOINC, CPT, ICD-10-CM) is preferred
  • Three plus years of proven customer relationship management experience is preferred
  • Previous project management, project coordination, or project administration experience is preferred

 

Culture and Benefits:

Clinical Architecture provides team members the opportunity to expand their minds and grow professionally and personally. We are world-class innovators, industry thought leaders, and friendly people with positive attitudes.

  • World class innovators
  • Industry thought leaders
  • Friendly and positive
  • Casual attire
  • Two weeks of paid time off per year (increase available upon tenure)
  • Medical, dental, and vision Insurance with 50% contribution from Clinical Architecture

 

Incentives

Clinical Architecture provides a working environment enjoyable for our team and guests, including:

  • Monthly team lunches
  • Team social events
  • Onsite fitness center (membership paid by Clinical Architecture)
  • Tread desk and Lift desks
  • Onsite café with snack stand and beverages
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.