System Support Engineer

System Support Engineer

Support and maintain in-house technology equipment and IT assets.  This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.  Assist with support of Microsoft Exchange, Microsoft Outlook, Web Access and Microsoft Active Directory servers.


  • Install and support new hardware or software systems or components, ensuring integration with existing systems
  • Set up and support internal user hardware (laptops, pc’s, etc)
  • Set up user accounts, permissions and passwords
  • Configure active directory / security settings or access permissions for groups or individuals
  • Perform and oversee scheduled updates
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes
  • Support wide area network (WAN) or local area network (LAN) routers or related equipment
  • Provide technical support for Clinical Architecture team members
  • Suggest and Plan future improvements

Qualification and Experience

  • Self-motivated and directed
  • Keen attention to detail
  • Analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Associate’s degree or two years of college
  • Training and at least three years of direct, on-the-job experience with Windows Servers, creating and managing user accounts, and Active Directory tree structure
  • Experience configuring / supporting routers and associated software
  • Experience with installation, troubleshooting and repair related to personal computer systems; able to communicate effectively to technical and non-technical audiences
  • Broad knowledge of principles of network security; network protocols and IP administration; operating systems including Ethernet, TCP/IP, Windows Server; and local and wide area networking technologies.

Culture and Benefits: Clinical Architecture provides team members the opportunity to expand their minds and grow professionally and personally.

  • World class innovators
  • Industry thought leaders
  • Friendly and positive
  • Casual attire
  • Two weeks of paid time off per year (increase available upon tenure)
  • Medical, Dental, and Vision Insurance with 50% contribution from Clinical Architecture
  • Relocation assistance to Indianapolis negotiable

Incentives: Clinical Architecture provides a working environment enjoyable for our team and guests.

  • Monthly team lunches
  • Team social events
  • Onsite fitness center (membership paid by Clinical Architecture)
  • Tread desk and Lift desks
  • Onsite café with snack stand and beverages
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.

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