Customer Service Representative

Customer Service Representative

Clinical Architecture is seeking a Customer Service Representative in the Indianapolis area to create a positive experience for our customers as they integrate our software products.  This position will challenge you to learn our software and its capabilities and assist our customers with their initiatives.  We strive to build long term relationships with our customers and we want to respond to their needs as our partnerships grow.

 Responsibilities

  • •  Provide a positive customer experience by providing great service and engaging with customers throughout our business relationship.
  • •  Must be able to adjust communication style to effectively inform customers while working with them.
  • •  Must be able to understand customers’ needs and use all available resources to identify options and recommend alternatives.
  • •  Must maintain a working knowledge of assigned customers, our software, and be able to respond to inquiries efficiently and accurately.
  • •  Good communication is essential both verbally and in email.
  • •  Must employ an upbeat positive tone (by phone or email).
  • •  Highly motivated and wants to learn new skills.

Education and Experience Requirements

  • •   College or University degree preferred.
  • •  High school diploma or GED required.
  • •  Customer support experience is preferred.

Desired Skills

  • •  Adobe FrameMaker or similar publishing/content authoring experience
  • •  Microsoft Office suite
  • •  Knowledge about software development
  • •  Knowledge about healthcare systems a plus
  • •  Atlassian JIRA experience

Culture and Benefits: Clinical Architecture provides team members the opportunity to expand their minds and grow professionally and personally.

  • •  World class innovators
  • •  Industry thought leaders
  • •  Friendly and positive
  • •  Casual attire
  • •  Two weeks of paid time off per year (increase available upon tenure)
  • •  Medical, Dental, and Vision Insurance with 50% contribution from Clinical Architecture

Incentives: Clinical Architecture provides a working environment enjoyable for our team and guests.

  • •  Monthly team lunches
  • •  Team social events
  • •  Wellness Incentive
  • •  Tread desk and Lift desks
  • •  Onsite café with snack stand and beverages
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.

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